Please read this Privacy Policy carefully. By accessing or using this website / app, you agree to be bound by the
terms described herein and all the terms incorporated by reference. If you do not agree to all of these terms, do
not use this website / app.
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1.What is Personal Information?
Personal information is that information which can be used to directly or indirectly identify you. It includes
de-identified data that, when linked to other information available to us, would enable us to identify you.
Personal data does not include data that has been irreversibly anonymized or aggregated so that we cannot identify
you through it, even in conjugation conjunction with other information.
“Sensitive Personal Data or Information” means Personal Information of any individual relating to password;
financial information such as bank account or credit card or debit card or other payment instrument details;
physical, physiological and mental health condition; sexual orientation; medical records and history; biometric
information; any detail relating to the above as provided to or received by Apollo Pharmacy for processing or
storage. However, any data/ information relating to an individual that is freely available or accessible in public
domain or furnished under the Right to Information Act, 2005 or any other law shall not qualify as Sensitive
Personal Data or Information.
- 2.Where do we collect your data from?
For end users:
Any information that you voluntarily choose to provide to us through app, website, email, during interaction with
us on call or chat and other modes of communication;
Information that we collect from healthcare service provider (HSPs) such as doctors, hospitals, diagnostic
centres, chemists etc. in the Apollo Group, to whom you have permitted the sharing of your personal information;
Data you have provided to any group company of the Company, affiliates, associates, subsidiary, holding company of
the Company, associates and subsidiaries of holding company of the Company, to whom you have given consent for
sharing of such information.
For doctors:
Before onboarding you, we may request information regarding your qualifications, experience, public profile, and
representations made by you to us;
During your usage of the App / Website, we may collect information based on your use of the Services;
- 3.How do we use your data?
We use your Personal Information for purposes that include the following:
General (end users and doctors):
Your registration for the purpose of receiving our Services, identification, communication, notification and for
fulfilment of the Terms and Conditions [Insert link of terms and conditions];
Analysis, research, training and disclosure (where required) to its affiliates, agents and government authorities.
Offering you personalized Services and targeted advertisements of various healthcare and wellness plans and
offering you customised health insights;
Improvement of our products and services;
Research and analysis for the development of commercial solutions;
Addressing your requests, queries and complaints, in any, pertaining to our Services; other customer care related
activities;
Investigating, enforcing, and resolving disputes;
For the purpose of contacting you to provide you with information on new Services and offers, taking feedback,
assisting you with completion of transactions or other issues relating to the use of Services;
To send notices, communications, alerts, new offers relevant to use of the Services offered by Apollo Pharmacy on
Website/app;
Carrying out our obligations in relation to any agreement with our business partners or contractors;
Technical administration and customization of Website, and other general administrative and business purposes;
To send you information about special promotions or offers (either offered by Apollo Pharmacy or by its business
partners), new features or products both of the Apollo as well as third-party offers or products with whom Apollo
Pharmacy has a tie-up;
For end users only:
Creation and maintenance of health records in electronic form in the Personal Health Record (PHR) database;
For sharing with your chosen HSP in the Apollo Group like doctors, hospitals, diagnostic centres, chemists who may
provide you services under the Apollo Pharmacy Platform.
Processing any orders you may place using our Services;
- 4.How long will we retain your data?
We store your personal information in accordance with applicable laws, which means we keep your data for as long
as necessary to provide you with our Services or as may be required under any law. We shall store your personal
information for lawful purposes only. We keep de-identified data for research and statistical purposes for a
longer period.
If you close your account, we have no obligation to retain your data, and we may delete any or all of your data
without liability. However, we may retain data related to you if we believe it may be necessary to prevent fraud
or future abuse, or if required by law, or for other legitimate purposes. We may continue to store your data in
anonymised form for analytical and research purposes.
- 5.Disclosure and transfer of your data
We may disclose and in some cases transfer your personal information to such entities as required to provide
services to you and to provide value added services or other third party products and services, to the extent
permitted by applicable law. These entities may be located outside India, which you hereby consent to. We require
such entities to protect your information through equivalent security measures as what we would adopt. An
indicative list of entities we may disclose or transfer information to, are provided below:
Business Affiliates: We may disclose or transfer some of your information to entities in the Apollo Group,
affiliates, associates, subsidiary, holding company of the Company, associates and subsidiary of holding company
of the Company including foreign entities, and in particular group companies and affiliates who are involved in
the provision of products and services, to the extent permitted by applicable law.
In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, asset sale,
or sale or disposition of all or any portion of our business, including in connection with any bankruptcy or
similar proceedings, we may transfer any and all personal information to the relevant third party with the same
rights of access and use.
- 6.How do we protect your data?
We are committed towards maintaining the privacy of the information uploaded by you on the website and complies
with the industry standard security safeguards for the purpose of securing the website and the information
provided/uploaded by you.
We use reasonable technical, administrative, and physical security measures for the purpose of safeguarding all
data you share with us. We also have comprehensive internal policies in place to prevent unauthorized access to
your data. We take adequate steps to ensure that third parties we share data with also adopt reasonable level of
security practices and procedures to ensure the privacy and security of your information.
However, we are not responsible for any loss, unauthorised access, safety issue or any harm caused to you by any
misuse of your personal information, unless it is a direct and foreseeable consequence of negligence and
non-compliance on our part only. You hereby acknowledge that we are not responsible, in particular, for any third
party action or action on your part leading to loss, damage or harm to you or any other person.
- 7.What are your rights?
We take reasonable steps to ensure that your personal information is accurate, complete, and up to date. However,
you have the sole responsibility of ensuring that you review the accuracy of information provided by you and
contact us in case of discrepancies, or in case you wish to discontinue the use of our services. You have the
following rights with regard to your personal information:
You have the right to access your personal information, and request correction and deletion. If your personal
information changes, you may correct, delete inaccuracies, or amend information by making the change on our member
information page or by contacting us through [Insert link of relevant email address for customer care]. We will
make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable.
If you provide any information that is untrue, inaccurate, out of date or incomplete (or subsequently becomes
untrue, inaccurate, out of date or incomplete), or we have reasonable grounds to suspect that the information
provided by you is untrue, inaccurate, out of date or incomplete, we may, at our sole discretion, discontinue the
provision of the Services to you. There may be circumstances where we will not correct, delete or update your
Personal Information, including (a) where the Personal Information is opinion data that is kept solely for
evaluative purpose; and (b) the Personal Information is in documents related to a prosecution if all proceedings
relating to the prosecution have not been completed.
You are free to not to share any medical or other information that you consider confidential and withdraw consent
for us to use data that you have already provided. In the event that you refuse to share any information or
withdraw consent to process information that you have previously given to us, we reserve the right to restrict or
deny the provision of our services for which we consider such information to be necessary.